Education
University of Minnesota
Management Information Systems BSB
- Extensive coursework in SQL databases, change management, and IT design
- Projects helping local busineses manage Microsoft Office and PCs
- Studied corporate sustanability using data while abroad in Costa Rica
- September 2012-December 2017, 3.7 GPA
Experience
Ecolab
Depot Support Technician: Sept 2017-Present
- Receive and triage over 30 PCs and iPhones per day from field representatives
- Document incidents and new equipment assignments in ServiceNow
- Determine appropriate SLAs for incidents and applicable return shipments
University of Minnesota Bookstores
Information Systems Technician: Dec 2016-Sept 2017
- Troubleshoot register, PC, or service problems while improving customers’ experiences
- Collaborate with 8 departments and 4 stores to incorporate their needs into projects
Customer Service Assistant: July 2016-Sept 2017
- Solidify cross-functional skills by helping store departments with overdue, multi-step tasks
- Execute and improve error correction processes for managers